1. Introduction

Welcome to Yssentyl Technology ("we," "us," "our"). These Terms and Conditions ("Terms") govern your use of our data visualization software and any related services (collectively, the "Service"). By accessing or using the Service, you agree to be bound by these Terms. If you do not agree with these Terms, do not use the Service.

2. Acceptance of Terms

By accessing or using the Service, you confirm that you have the legal capacity to enter into a binding agreement. If you wish to subscribe to a paid plan, you must be at least 18 years old or the age of majority in your jurisdiction. If you are using the Service on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms.

3. Changes to Terms

We reserve the right to modify these Terms at any time. Any changes will be effective upon posting the updated Terms on our website, and we will notify you of significant changes at least 30 days before they take effect. You are responsible for reviewing these Terms periodically for updates. Continued use of the Service after any modifications constitutes acceptance of the revised Terms.

4. User Accounts and Responsibilities

• Account Creation: To use certain features of the Service, you must create an account. You agree to provide accurate and complete information during registration and to keep this information up-to-date.
• Account Security: You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account.
• Prohibited Activities: You agree not to use the Service for unlawful purposes, to distribute malware, or to engage in any activity that could harm the Service or other users.

5. Subscription, Payments, and Refunds

• Pricing: Our subscription plans and pricing are detailed on our website. We reserve the right to change our pricing at any time. Any pricing changes will take effect at the start of the next billing cycle.

• Billing Cycle: You will be charged in advance on a recurring basis (e.g., monthly or annually) depending on your subscription plan.

• Refund Policy: If you are dissatisfied with the Service, you may request a refund by contacting us at contact@yssentyl.com within 14 days of your payment. Refund eligibility is subject to the following conditions:

  • Monthly Subscriptions: Refunds are not provided for monthly subscriptions after the payment has been processed. However, if a technical issue caused by the Service cannot be resolved, a prorated refund may be considered.
  • Annual Subscriptions: You may be eligible for a partial refund if the request is made within 14 days of the initial payment. After this period, refunds will be at our discretion and may only be granted for significant service issues.
  • Free Trials: If you have used a free trial, you are not eligible for a refund on your first paid billing cycle.
  • Exclusions: Refunds may not be available for certain add-ons, custom features, or one-time purchases.

6. License and User Rights

We grant you a limited, non-exclusive, non-transferable, and revocable license to use the Service in accordance with these Terms. You may not copy, modify, distribute, sell, or lease any part of our software, nor may you reverse-engineer or attempt to extract the source code, except as permitted by law.

7. Acceptable Use Policy

You agree to use the Service in compliance with all applicable laws and not to:

• Distribute any harmful or malicious content.
• Upload any data that is unlawful, harmful, or violates the rights of others.
• Exploit the Service for unauthorized commercial purposes.

8. Termination and Suspension of Service

• Termination by Us: We reserve the right to suspend or terminate your access to the Service for any reason, including violation of these Terms or non-payment.
• Termination by You: You may cancel your subscription at any time. Cancellation will take effect at the end of the current billing cycle.
• Effect of Termination: Upon termination, your access to the Service will be revoked. We may retain your data for up to 90 days after termination, after which it will be permanently deleted unless required otherwise by law.

9. Data Protection and Privacy

Your use of the Service is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal data. You have rights regarding your personal data, including the right to request data deletion.

10. Limitation of Liability

To the maximum extent permitted by law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from your use of the Service. This section does not affect your statutory rights.

11. Disclaimers

The Service is provided "as-is" and "as available" without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement.

12. Indemnification

You agree to indemnify, defend, and hold harmless [Your Company Name] and its affiliates from and against any claims, liabilities, damages, losses, and expenses, including legal fees, arising from your use of the Service or your violation of these Terms.

13. Governing Law and Jurisdiction

These Terms are governed by the laws of Switzerland without regard to conflict of law principles. Any disputes arising out of or related to these Terms shall be resolved exclusively in the courts located in Basel, Switzerland. This section does not limit any rights you may have under the laws of your country of residence.

14. Third-Party Services

The Service may integrate with third-party services. We do not control these third-party services and are not responsible for their content, policies, or practices. Your use of third-party services is at your own risk and subject to their terms, except where otherwise expressly stated in these Terms.

15. Contact Information

For questions or concerns about these Terms, please contact us at:

• Email: contact@yssentyl.com
• Address: Bündnerstrasse 23, 4055 Basel, Switzerland